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Returns

 

While we take pride in every product we create, we understand that there are times when you may need to return a product. We want to make the return process as easy as possible for you with the following information below.

  • Because our products are consumable, we can only accept returns of products that have not been opened.
  • In the event of a return, a full refund will be offered if you are unsatisfied for any reason. However, you, the customer, are responsible for returning the product in its original, unopened packaging, and paying all shipping costs. To start the return process, please email info@hunterhousepet.com or call our office at 217-465-4001 M-Thursday 0700am-400pm CST.

Upon receipt of your return, you will receive a full refund for the unused merchandise.

We value you as a customer, and while we hope you never have to return one of our products, we want to make the process as easy as possible for you.